Strategic needs analysis of training program
- Working with HR and front office to design targeted and fully-managed training programs to best achieve overall business objectives
- Providing in-depth review of current training program and its impact on top-line growth
- Defining the desired outcome in business terms
- Identifying gaps in existing programs and designing effective solutions
- Documenting and measuring results
- Providing sales training to maximise commercial performance and client satisfaction
Thank you for an enjoyable, eye-opening course. Excellent. Explanation of terminology was first class, and concept of CDOs was easy to understand. Very good trainer, made a sometimes complicated subject straight forward, interesting and fun. [I was] impressed. Very enjoyable. Very well balanced course which served an audience with a varied level of existing knowledge.